Sweet Fern Botanics FAQ

Are your products natural?

Yes! Our products are 100% natural. 

 Where do your raw materials from?

Our ingredients are sourced from within Australia and hand blended in small batches in Ballarat, Victoria.

What does small batch mean?

Small batch means we only make a small amount at a time. Because our products are all natural we need to ensure they are at their freshest and most potent when they are used. We hand blend all of our products in Ballarat Australia.

Products produced in smaller batches are fresher. Natural skincare products do not use chemical preservatives so they need to be made like this.

Smaller quantities + more often = better for you and your skin!

What is the shelf life of your products?

Our products are truly all-natural which means we do not use any unnatural preservatives, therefore our products have a shelf life which is between 12-24 months.

Are Sweet Fern Botanics products vegan?

Our formulations are 100% vegan with no animal testing. We do not purchase from suppliers who are unable to prove that they are also cruelty- free. 

When is the best time to do the complete Skin Glow routine?

We recommend it as an evening ritual. Every person's skin is different and some peeps may need to build up to oil cleansing every night. If you're one of those and a bit unsure then we suggest you use our formula as a weekly at home treatment - we're pretty sure you'll end up oil cleansing daily eventually.

In the morning all you need to do is wash your face with a face washer and warm water - unless you're a pretty serious sleep walker who treks through rugged bushland whilst sleeping, then your skin is fine when waking and doesn't need to be stripped of all those amazing and nourishing oils our body naturally makes.

Here's more information on The Formula.

Can I wear makeup over my Skin Glow Face Oil?

Sure can! We recommend it. It will give your skin a beautiful dewy glow throughout the day. Just give it a bit of time to absorb and make sure you're not dripping in oil before applying makeup.

Are your products gluten free?

Yes, all of our products are gluten free, and do not come in any contact with gluten during production.

My AHA Skin Glow toner is cloudy?

Yep! Our Skin Glow toner is 100% organic Neroli floral water and each batch will vary slightly. This cloudiness does not make the product less effective or less pure, it is simply a result of it being a natural product. 

What about preservatives?

We use a range of natural preservatives in our skin care. These preservatives are produced using only plant materials. These natural preservatives have an wide range of benefits including anti-fungal and anti-bacterial which work against bacteria and contamination.

Are AHA's really natural?

AHAs stands for Alpha Hydroxy Acids. In our natural Skin Glow products AHA's come from natural plant and fruit sugars. AHA's provide active and natural benefits to our skin as they are a gentle exfoliant. This means they help to even out skin tone by fading dark patches, they also help unclog skin and refreshing our complexion by promoting cell turnover. 

Do your products contain any nut oils?

Yes our Skin Glow Luxury Face Oil contains Macadamia oil.

I'd like to become a stockist - where can I find out more?

Please email admin@sweetfern.com.au and we will send you out our wholesale information - we love to hear from like minded businesses!

How soon can I expect my order?

We make small batch, hand crafted products - you will receive them in 7-10 days.

I'm pregnant - can I use your products?

Congratulations! We recommend to always speak to your healthcare provider directly about any concerns you may have.

 Do you do refills?

Watch this space!

 International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.