CHRISTMAS SHIPPING

CHRISTMAS SHIPPING

As long as you place your order prior to December 18th we will dispatch in time to meet the Christmas shipping cut-off dates as published by Australia Post. We encourage you to place your orders as early as possible.

We will do everything we can to ensure the prompt arrival of your gifts, however we are not responsible for situations that are out of our control including:

  • postal/courier provider delays or service failures
  • incorrect shipping addresses entered
  • requests for re-directs or any issue associated with the nominated courier company outside of Sweet Fern's control
  • recipient not available to receive the order when delivery is attempted

SHIPPING COSTS 

Due to being targeted from online credit card fraud our store will now only send parcels which require SIGNATURE ON DELIVERY. This is for the protection of ourselves and our good customers. 

Flat Rate $9.00

Orders are dispatched within 2-3 business days and shipping times are estimated at between 4-10 business days. 

LOCAL PICKUP

We welcome you to select our local pick up option and you can collect your purchase at anytime during our opening hours.

OVERSEAS

Please contact us directly for all overseas shipping.

PLEASE NOTE:

We use both Australia Post and a private freight company for shipping, this is dependent on product purchased and delivery location. Please contact us directly if you have any queries.

RETURNS

Your satisfaction is extremely important to us. Please contact us within 5 days of delivery in the unlikely event you have a damaged or faulty item. We are unable to accept returns on sale items or for change of mind, please choose carefully.

Any items for return must be received in the original condition they were sent. Any refunds will be credited in the original method of payment.

Please contact us at kate@sweetfern.com.au and provide order details.

PRIVACY

At Sweet Fern respecting your privacy is our highest priority.

Our commitment to you, our customer:

Sweet Fern will not sell, trade, or give away any personal information that you have submitted during the online ordering process. 

All information gathered is kept strictly confidential.

If you have any further questions regarding your privacy please feel free to contact us.

Refunds and Returns

 Only items purchased on the Sweet Fern website can be returned to us for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

 Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.